Job Description Operations Specialist – Heavy Haul / Overdimensional Freight (Brokerage) Location: Spring, TX (Greater Houston Market) Department: Operations / Brokerage Reports To: Operations Manager / Director of Operations Position Summary The Operations Specialist is responsible for the end-to-end execution of overdimensional (OD) and heavy-haul shipments within a freight brokerage environment. This role requires deep expertise in permitting, routing, carrier sourcing, and compliance for oversized freight across multiple states. The ideal candidate thrives in high-touch, high-complexity logistics operations and has an established network of specialized carriers. Key Responsibilities Operational Execution • Coordinate cradle-to-grave movement of oversized / overweight (OD/OW) freight shipments • Build and execute detailed load plans including route surveys, axle configurations, and transit timing • Secure qualified heavy-haul carriers (RGN, multi-axle, dual-lane, etc.) • Negotiate rates with carriers and ensure margin compliance Permitting & Compliance • Manage multi-state permitting processes, including: • Oversize/overweight permits • Escorts / pilot cars • Route restrictions and curfews • Coordinate with third-party permit agencies when needed Customer & Carrier Management • Serve as primary point of contact for customers on specialized shipments • Provide proactive communication on milestones, delays, and risk mitigation • Build and maintain a vetted network of heavy-haul carriers and vendors Problem Solving & Risk Mitigation • Anticipate route challenges (bridge laws, construction, weather) • Resolve service disruptions quickly (breakdowns, re-permitting, re-routing) • Maintain high service levels on high-value, high-visibility freight Systems & Documentation • Utilize TMS systems for load tracking, documentation, and billing • Ensure accurate entry of accessorials (permits, escorts, tolls, etc.) • Maintain detailed shipment records for audit and compliance Required Qualifications • 3+ years of freight brokerage experience specifically in heavy haul / OD freight • Strong understanding of: • Permitting processes across multiple states • Axle weight distribution and equipment types • Escort requirements and route planning • Experience with TMS platforms and load tracking systems • Strong negotiation and problem-solving skills Preferred Qualifications • Experience with project cargo, energy, construction, or industrial freight • Familiarity with route survey tools and permitting software • Existing book of specialized carriers or customers Key Competencies • High attention to detail (critical for compliance-heavy freight) • Sense of urgency and ownership • Strong communication and stakeholder management • Ability to manage multiple complex shipments simultaneously