Business Operations Manager – Healthcare Operations Farmingdale, NY Salary: $65,000 – $80,000 annually Responsible for overseeing daily office operations and ensuring efficient coordination across Sales, Dispatch, Operations, and Patient Support functions within a healthcare environment. Served as the primary operational leader managing office staff, workflow efficiency, compliance, and cross-functional communication to support high-quality patient service and business performance. Key Responsibilities • Directed day-to-day office operations and supervised administrative staff to ensure smooth and efficient workflow execution. • Managed Medicare credentialing, billing operations, insurance verification, and healthcare administrative processes. • Coordinated with Sales, Dispatch, and Operations teams to resolve patient, scheduling, and service-related escalations. • Supported patient communications and administrative coverage as needed while maintaining high service standards. • Trained, coached, and evaluated in-office staff to improve performance, accountability, and operational consistency. • Ensured compliance with healthcare regulations, documentation standards, and insurance-based workflow requirements. • Identified operational inefficiencies and implemented process improvements to enhance productivity and accuracy. • Maintained strong interdepartmental collaboration while fostering a professional and positive office culture. • Monitored workflow accuracy, reporting, and operational performance to support organizational goals. Qualifications • Strong leadership, organizational, and communication skills • Experience in office management, healthcare operations, or administrative leadership • Knowledge of Medicare credentialing, billing operations, and insurance workflows preferred • Ability to manage multiple priorities and guide teams effectively • Bilingual communication skills preferred Core Skills • Healthcare Operations Management • Medicare Credentialing • Billing Operations • Insurance Verification & Authorization • Office Administration • Team Leadership & Staff Development • Workflow Optimization • Patient Relations • Scheduling & Dispatch Coordination • Compliance & Documentation Accuracy • Process Improvement • Cross-Functional Collaboration • Administrative Operations