Main Responsibilities: • Own the voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new users and identifying opportunities for product and service improvements. • Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them. • Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features. • Strategically and innovatively solving problems as client and business issues arise • Provide timely technical and product support • Increase customer renewals and expansion. Requirements • At least 5 years of experience in customer success. • Working experience in the cyber industry must • If you managed CS in the past It is a great advantage • You need to have Technical Skills (Cyber / Security preferred) • Working experience with customers in B2B enterprise software products. • Experience in owning a book of business of 6-10 customer accounts • Experience with increasing customer satisfaction, adoption rates, and retention • Experience building and operating in an early-stage company highly preferred • Highly skilled in time management, taking initiative in front of a corporate setting and problem solving. • Quick learner with a good technical understanding. • Professional communication skills Verbal and written • Ability to travel 50% of the time