Experience: 6 to 9 years Work Type: Work from Office Job Location: Pan India Employment Type: Contract Job Description: • Oversee the evaluation of new retail platforms, applications, technologies and changing business requirements for building appropriate ERP systems alternatives and enhancements to current retail systems, • oversee in-depth evaluation of existing retail system capabilities to identify opportunities for improvements • Lead translation of complex business specifications to functional specification document which can be used as blueprint for developing / customising solutions • Partner with technical delivery team to develop high level project plan and high-level solution design document in adherence with client business requirements • Use deep professional knowledge and acumen to lead support delivery of level 1, level 2 and level 3 retail related issues • Participate in incident and crisis management events, manage stakeholders, and provide regular status updates to their issues, and define/track remediation actions to close • Oversee the process of identification, diagnosis, and timely resolution of functional retail specific issues and escalated critical/complex incidents through research and analysis of trends and business impact • Lead identification of patterns of recurring incidents to improve service capabilities, drive root cause analysis and • prioritize corrective actions for outages and degradations Plan and participate in the support shift rotation to ensure adequate global business support coverage • Oversee the development of test plans, test cases, migration approach, root cause analysis and all related project documentation in accordance with the service delivery contract • Drive team to provide resilient solution designs by preparing and evaluating alternative workflow solutions • Lead efforts on developing cost estimations and co-ordinate with cross functional teams to facilitate prioritized product development • Lead configuration and product customization efforts to ensure product matches the envisioned result, support effort to ensure functional compatibility and user satisfaction • Lead functional testing, user acceptance testing, system integration testing and regression testing for all retail features. • write and perform User Acceptance Testing scenarios and plans according to the client requirements, setup User Acceptance Testing database, coordinate its execution, perform dry run, and track and resolve issues • Oversee the process of identification and documentation of system gaps, lead support activities necessary for resolution of all retail related issues within defined timelines • Mentor and guide the junior/new team members, organize, and lead functional and AX trainings for the team, support hiring activities and play an active role in building technical competency of team members • User community • Client Product Owners/ Process Owners • Client Business Analysts • AXSC Technical and Functional Team • AXSC Project Delivery and Support Team