• Excel at all dimensions of technical and applications support and service for Customers: • Installation, commissioning and servicing of systems at Customer facilities. • Provide effective training to End Users, Service / Support staff, and Customers. • Onsite evaluation, installation and repair of current products and/or R&D field prototypes. • Drafting and detailing for all application projects as needed. • Assist with preparing engineering reports, letters or memos to Customers. • Work with Customer Service to thoroughly and responsively address Customer questions and requests. • Ability to respond to emergencies on a 24/7 basis, 365 days a year • Lead Vehicle Retrofit Project: • Review and evaluate bid specifications for all retro-fit projects. • Prepare recommendations, requirements, parts list, and layouts using available information. • Support Engineering with effective continuous improvement and evolution of existing products. • Create, modify and review technical drawings and specifications. Ensure drawings and designs adhere to established specifications and standards. • Assist with design reviews for existing and new products, specifications and testing requirements. • Develop consistent high quality product documentation across organizations portfolio of products. • Support the New Product Development team to realize successful new product designs: • Research and monitor market environment, new technologies, materials, and industry developments to identify potential new opportunities. • Remain at the forefront of emerging industry practices. • Evaluate, recommend, and implement continuous improvement ideas, methods, and processes.