Job Summary Provides inbound customer support by handling high-volume calls, assisting clients with inquiries, and ensuring accurate documentation of customer interactions. Delivers professional and empathetic service while supporting daily operations in a fast-paced environment. Plays a key role in maintaining customer satisfaction and supporting service delivery within a medical-related setting. Essential Duties & Responsibilities • Handle inbound customer calls and provide timely assistance • Address customer inquiries, concerns, and service requests • Accurately document customer interactions and information • Manage multiple tasks efficiently in a high-volume call environment • Provide clear and professional communication with customers • Maintain high standards of customer service and satisfaction • Collaborate with internal teams to resolve customer issues • Support operational processes and service coordination • Utilize basic computer systems for tracking and documentation Minimum Requirements / Skills • At least 1 year of customer service experience • Experience in call center or inbound support environment preferred • Strong communication and interpersonal skills • Good phone etiquette and problem-solving ability • Attention to detail and multitasking skills • Basic computer proficiency • Ability to work in a fast-paced environment • Medical office experience preferred • Bilingual skills (English/Spanish) are a plus Work Environment • Office / call-center environment • High-volume inbound call handling • Team-oriented and fast-paced setting