Job Summary The Engagement Manager supports operational functions related to appointment scheduling, provider template design, financial clearance, and front-end revenue cycle activities. This role works closely with clinical departments to improve workflow efficiency, standardize processes, and enhance patient access and financial performance. The position serves as a liaison between operational and clinical teams, helping identify revenue opportunities, optimize scheduling and financial processes, and support patient-centered service delivery. Essential Duties & Responsibilities • Manage revenue cycle operations for assigned clinical departments, including registration, charge capture, charge reconciliation, denials management, and write-offs. • Identify revenue improvement opportunities and support implementation of operational solutions. • Prepare and present monthly operational and financial reports, including budget performance, accounts receivable metrics, denial trends, charge lag, and provider productivity. • Analyze accounts receivable reports to identify denial patterns and process improvement opportunities. • Assist with revenue forecasting, budget development, and financial analysis for clinical departments and new service initiatives. • Develop financial models and revenue projections for expansion projects and new clinical programs. • Monitor provider productivity metrics and patient access performance indicators such as appointment availability, cancellations, and no-show trends. • Make recommendations to improve provider scheduling templates and patient access workflows. • Respond to patient billing concerns and coordinate issue resolution with operational and clinical leadership. • Collaborate with analytics, finance, strategic planning, and clinical teams to support operational goals. • Maintain strong working relationships with department leadership and stakeholders. • Utilize reporting tools and systems to analyze workflow performance and operational efficiency. Minimum Requirements / Skills • Bachelor's Degree required; Master's Degree preferred. • Minimum 5 years of experience in access templates, analytics, scheduling operations, or revenue cycle functions. • Strong understanding of healthcare operations and patient access workflows. • Experience with revenue cycle processes including scheduling, financial clearance, prior authorizations, or patient access operations. • Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Access. • Experience with EPIC preferred. • Strong analytical, reporting, and problem-solving skills. • Excellent communication and presentation abilities. • Ability to manage multiple projects and collaborate across departments. • Experience supporting clinical departments and operational teams preferred. • Strong organizational and workflow optimization skills.