Job Summary The Field Service Representative is responsible for providing on-site technical support, including preventive maintenance, troubleshooting, repair, calibration, installation, and customer training for analytical instruments. This role ensures equipment operates efficiently while delivering high-quality customer service and technical support. Duties and Responsibilities • Perform preventive maintenance on analytical instruments. • Troubleshoot and diagnose equipment issues. • Repair and calibrate instruments at customer sites. • Install equipment and ensure proper operation. • Provide customer training on equipment usage and maintenance. • Manage inventory related to service activities. • Coordinate trip planning and scheduling for service visits. • Complete administrative tasks related to field service operations. • Maintain high levels of customer satisfaction and support. • Work independently to resolve technical issues efficiently. • Travel extensively to customer locations as required. Requirements • Minimum 3 years of experience troubleshooting, repairing, and maintaining complex analytical instruments. • Strong technical troubleshooting and problem-solving skills. • Ability to work with electronic schematics, test equipment, and repair tools. • Associate's degree in Engineering or a related technical field. • Ability to work independently. • Strong commitment to customer satisfaction. • Availability for frequent overnight travel. • Valid driver's license and passport.