Job Summary SMS is seeking a Wide Area Network (WAN) Administrator to support AFCENT Enterprise Network 24/7 communication efforts and ensure reliable maintenance and operation of WAN transport in theater. This role supports AFCENT team members and customers in executing operational missions. Job Responsibilities • Provide 24/7 WAN transport operations support. • Troubleshoot and develop solutions using LAN/WAN protocols, including BGP, OSPF, and EIGRP. • Configure, monitor, and troubleshoot IP/MPLS backbone networks. • Assist with installation and configuration of existing and new WAN transport systems. • Develop standardized testing and cutover plans for new WAN equipment. • Establish testing and remote-monitoring procedures to ensure reliable WAN operations. • Collect and analyze networking metrics to identify substandard network performance. • Configure and troubleshoot Quality of Service (QoS), including policing, shaping, and queuing. • Document and report bandwidth and network security incidents for analysis and trending. • Provide first-level technical support to users and escalate complex issues when necessary. • Act as a technical consultant and provide recommendations for optimizing WAN transport networks. • Identify and evaluate the operational impact of network outages. • Coordinate with external agencies for outage resolution. • Perform required outage notifications according to established policies and procedures. • Support daily communication status reporting. • Provide general networking support. • Provide LAN support. • Provide WAN enterprise support. • Provide technical and general operations and maintenance (O&M) support. • Prepare and maintain technical documentation and reports. • Support meetings and technical briefings. • Provide functional training as required. • Support CONUS and OCONUS deployments and temporary duty travel as required. Required Qualifications • 3+ years of relevant experience. • Experience with firewalls. • Experience supporting enterprise LAN and WAN environments. • Experience with Microsoft server installation and administration. • Knowledge of server roles and Active Directory. • Experience with storage, performance management, and server maintenance.