Roles & responsibilities • Handle customer queries primarily via web chat. • Educate current customers and potential customers on products and services. • Should be willing to handle customer escalations and calls when need persists. • Achieve the KPI’S and objectives in the cadence set by the team. • Building connection/rapport to personalise the chat conversation. • Be an active and responsible team member in all aspects of work. Must have • Willing to visit office twice a week (Hybrid Model) • 0-1 years of experience in chat or customer facing roles. • Exceptional oral and written communication skills. • Passion towards amazing customer experience. • Excellent typing skills including speed and accuracy. • Ability to multitask and manage multiple conversations simultaneously. • Willing to work in rotational night shifts. • Flexibility to work in night shifts. • Good analytical and interpretational skills. • Attention to detail. About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!