Description Taranis is an AI-powered crop intelligence platform helping ag retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. We work with leading agricultural retailers and crop protection companies across millions of acres in the U.S. and globally. Our Global Headquarters is in Westfield, Indiana, with our R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit www.taranis.com. The Role We are looking for a highly driven, customer-focused Customer Success Representative who takes ownership, operates independently, and gets things done. You will own the day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion. This is a role for someone who is proactive, accountable, and resourceful — someone who manages priorities independently, communicates risks early, comes with solutions, and consistently follows through on commitments. This position is located on-site in Westfield, IN, with periodic travel to customers. The Goal of This Role • Drive high renewal rates through measurable ROI delivery and consistent customer engagement • Increase grower enrollment and adoption of Taranis Intelligence programs • Identify and execute in-season expansion and upsell opportunities • Support Regional Account Managers in growing and deepening customer relationships • Ensure customers successfully operationalize Taranis within their workflows Responsibilities • Partner closely with the Regional Account Manager and Customer Experience as the territory’s Customer Success Representative • Serve as the day-to-day operational contact for assigned accounts • Drive pre-season onboarding, alignment, and expectation setting • Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI Value stories • Monitor account health, adoption, and engagement, proactively identifying risks and opportunities • Deliver ROI reviews and seasonal business summaries to support retention and renewals • Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers • Deliver virtual and in-person trainings, platform walkthroughs, and webinars • Proactively resolve customer issues with a solutions-oriented mindset • Maintain accurate account activity, progress, and renewal status in Salesforce and GONG (ai platform) • Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution Requirements • Agricultural expertise – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role • Agronomic knowledge – preferred strong understanding of corn and soybean production systems; but not essential • Customer relationship skills – proven drive to build trusted relationships, drive retention, and communicate value and ROI • Ownership & accountability – takes responsibility for commitments and consistently follows through with minimal management oversight • Independent execution – manages multiple accounts, priorities, and deadlines effectively with limited oversight • Proactive communication – identifies risks early, keeps stakeholders informed, and communicates before issues escalate • Resourcefulness & problem-solving – takes initiative, navigates ambiguity, and brings solutions rather than just problems • Drive & results orientation – maintains a high standard for performance, customer impact, and execution • Flexibility – willing to travel periodically within the assigned region to onboard and grow accounts; estimated 35% of the calendar year Preferred Qualifications • Experience in Precision Agriculture or AgTech • Familiarity with digital agronomy tools, imagery, or data-driven platforms • Experience using Salesforce and Google Workspace; but not required Why Join Taranis? At Taranis, we don’t just innovate — we invest in our people. • Empowered by Respect: We value diverse perspectives and ensure every voice is heard. • Driven by Accountability: Ownership and transparency are foundational to how we work. • United in Collaboration: Cross-functional teamwork is how we win. • Dedicated to Commitment: We support flexibility, balance, and long-term growth. • Inspired by Innovation: We challenge the status quo to advance agriculture globally. Join Taranis and be part of a team committed to transforming agriculture through technology, sustainability, and measurable impact — for growers, retailers, and the future of farming. Benefits: • Competitive Base Salary with Variable Compensation • Comprehensive Medical, Dental, Vision Insurance • 401K matching • Company card for expenses • Laptop with funds for basic in home office set up