Description We are seeking a proactive and detail-oriented Customer Success Tool & Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction. Key Responsibilities • Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations. • Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction. • Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems. • Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies. • Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions. • Documentation: Create and maintain documentation for all automation processes and workflows. • Training and Support: Train and support customer success team members on new automation tools and processes. Technical Skills: • Proficiency in programming languages such as Python and Bash, and experience in developing in Django environments. • Experience with automation tools, including Ansible and Puppet. • Familiarity with CRM systems, specifically Salesforce. • Knowledge of Grafana for data visualization and SQL. • Analytical Skills: Strong data analysis skills and experience with data visualization tools. • Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical concepts. • Problem-Solving Skills: Strong analytical and problem-solving abilities with a proactive approach to identifying and addressing issues. • Team Player: Ability to work effectively in a collaborative team environment. Qualifications • Experience: Minimum of 3-5 years of experience in automation engineering, preferably in a customer success or customer service environment. Requirements This position requires U.S. citizenship.