JOB TITLE: Tournament Traveler – Brackets Associate LOCATION: Tournament Site (Las Vegas, NV or Mooresville, NC) POSITION TYPE: Temporary, Full-Time FLSA STATUS: Non-Exempt REPORTS TO: Brackets Supervisor WORK HOURS: Varying shifts are scheduled seven days per week based on tournament operations. The ability to work early in the mornings, late in the evenings, weekends, holidays, and extended hours is required. POSITION SUMMARY: USBC is looking for dedicated, service-minded individuals to join our tournament team as a Brackets Associate. Brackets team members enhance tournament bowler competitive experience by offering participants an opportunity to participate in mini-tournaments and side-pots. Brackets Associates are instrumental in driving engagement and excitement throughout USBC Championship Tournaments, contributing significantly to their overall success. DUTIES/RESPONSIBILITIES: • Engage bowlers from sales windows – accurately tailor and process bracket orders, verify bowler data, and offer additional assistance/information. • Financial accountability – Successfully maintain/balance and impressed bank. Accurately conduct cash and credit sales transactions. Correctly prepare for the end-of-shift drops. • Engage bowlers on the floor – encourage participation (sales), product education, make announcements, stock and clean sales areas. • Review shift sales reports and customer orders for accuracy. • Participate in regularly scheduled meetings and huddles. Keep tournament leaders apprised of department activities. • Perform other related duties as assigned. SUPERVISORY RESPONSIBILITIES: • This position has no supervisory responsibilities. KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS: • Bowling tournament and bracket knowledge. • Effective communication skills-ability to speak clearly and confidently. • Robust interpersonal skills–team player. • Superior customer service proficiencies- service-minded and engaged. • Focused–the ability to complete tasks accurately in a distraction-filled environment. • Computer and communications literate-PC, phone systems, POS, and two-way radios. • Ability to exercise discretion and maintain confidentiality when handling sensitive participant, financial, personnel, scoring, and operational information. EXPERIENCE AND OTHER REQUIREMENTS: • High School Diploma or continuing education. • High-volume cash handling experience. • 10 Key by touch. • Sales experience. • Adaptable and flexible approach to changing operational needs. • Must be neat and well-groomed always as will have frequent contact with guests, clients, and supporting staff. • Must pass USBC’s Registered Volunteer Program (RVP) background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program (RVP). PHYSICAL DEMANDS: • Must be mobile as well as sit or stand for extended periods. • Must be able to occasionally lift up to 25 lbs. TRAVEL: This position will require the employee to be on-site for the Championships, so relocation is required for up to 6 months at a time.