Office Manager The Consumers Credit Union team is looking to hire a passionate Office Manager to join our Grand Rapids market! In this role, you will be responsible for the growth and performance of the credit union office. What you'll be doing: • Supervise and lead all office employees to meet office and individual goals. • Conduct performance appraisals and individual monthly coaching. • Communicate with staff to ensure consistent operations. • Promote growth of the office through sales, and ensuring a high level of member service. • Promote an understanding of policies and procedures by office staff. • Perform sales calls to local businesses leading to business product growth. • Routinely conduct Annual reviews with high value business members to deepen relationships and add services. • Ensure consistent and timely management of Outbound Fusion queue. • Participation in corporate initiatives (i.e. Champion/New Product/ Charities/Event Planning teams etc.) • Assist in any area as directed by senior management. What you'll bring to the table: • Bachelor’s degree and 2 years of proven sales and leadership experience, or 3-5 years of related experience in the banking industry. • Proven history of goal attainment. • Excellent communication, listening and interpersonal skills required. • Must have initiative, drive, intensity and commitment; must be energetic and engaged. • Ability to work independently and make judgments in the best interest of the member and Consumers. • Must be a strategic and visionary thinker and be a self starter that is proactive in creating solutions. • Must be able to lead and rally others around ideas. • Develop an understanding of credit union history, philosophy, organization by-laws and operating procedures. • Demonstrate knowledge of all Consumers products and service. What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie. Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.