Description Main Purpose of the Role: Support Account Owner efficiently and effectively in day-to-day operations, act as internal point of contact for customers, handle customers’ requests, and manage back office related activities Main Tasks:  Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.  Prepare, update and send quotations (including rate requests from other ZIM departments/agencies)  Prepare and send approved proposals and contracts  Support Account Owner in Sales Targets and Booking Forecast processes  Prepare materials for weekly meetings with Sales Director and the sales team  Develop relationships with relevant contacts from the customer side  Assist in solving and follow-up on customer issues and complaints  Provide customers with administrative information on their account  Forward and follow-up telephone and email inquiries to other departments within ZIM  Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.  Schedule meetings with existing and potential customers and occasionally join them  Cargo readiness follow up: perform daily and/or weekly follow up on future bookings under respective AO portfolio to ensure customers are performing as per their forecast and if not, that our systems are updated accordingly  Compile lists of prospective customers for use as sales leads based on information from ZIM and other websites, external databases, and inquiries, trade shows, aged leads, business directories, etc.  Identify and reach out to existing customers and prospects when new services / promotions are relevant  Make outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Account Owners) Salary Range: $65,000 - $75,000 Requirements • Academic education. Economics/ Business Management/ Marketing/ Logistics/ International Negotiation - Advantage • Minimum 2 years of proven experience in sales or marketing position • Working experience in a local FFW / global company / shipping industry - Advantage • Proficient in MS Office, Excel in particular • Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)