Essential Functions: • Downloads, prints and distributes daily and/or weekly tasks, ensuring work is distributed evenly. • Handles and resolves customer inquiries regarding returns and credits for purchased products. • Manages work queues in order to maintain a 3-5 day processing period. • Keeps accurate record of returned precious alloys and complies with company’s Standard Operating Procedures (SOP) for recycling. • Performs credit analysis and audits to ensure credit is under warranty. • Communicates with customers regularly for credit verifications. • Generates weekly credit reports for all logistics departments across enterprise. • Utilizes multiple systems to track and record daily credits requests. • Communicates and coordinates with internal departments regarding discrepancies and unresolved issues. • Thoroughly and accurately, documents credit information in recordkeeping to provide real time updates for customer service. • Uses multiple software systems to view RX’s, call notes and prior invoices to verify credit legitimacy. • Performs other related duties and projects as business needs require at direction of management. Education and Experience: • High School diploma or equivalent. • Minimum of two (2) years of customer service and/or logistics experience. Special Requirements/Certification: • Must pass 10-key test. Pay Range: $21.00-$24.00/hr