Essential Functions: • Processes auto pay enrollments received by phone, email and secure fax. • Accurately records payments received into Great Plains or APC. • Sends funds electronically to the bank utilizing business deposit captures. • Assists with generation, print, and fold of monthly customer statements and past due letters. • Ensures accurate posting by verifying the account number, company name, payment amount and invoices. • Returns duplicate and/or overpayments received to the customers via US Mail. • Resolves customer inquiries related to current and previous account balance and credit card and check payments. • Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received. • Performs other related duties and projects as business needs require at direction of management. Education and Experience: • High School diploma or equivalent. • Minimum one (1) year of customer service experience. • General knowledge of accounting terminology. • General knowledge of billing procedures and collections. Pay Range: $18.00/hr-$23.00/hr