Essential Functions: • Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments. • Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM. • Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner. • Complies with customer service policies and procedures and call center operational standards. • Relies on extensive technical knowledge to make decisions and accomplish departmental goals. • Assists customers in problem solving, planning, development, and execution of stated goals and objectives. • Ensures customer retention and satisfaction. • Evaluates each case thoroughly and advises doctors on which product is best for the particular case. • Makes outbound calls on cases that need assistance. • Maintains a day to day professional relationship with dental technicians and managers. • Follows-up on specific requests made by doctors on particular cases. • Seeks advice and input from the manager when needed. • Performs other related duties and projects as business needs require at direction of management. Education and Experience: • High school diploma or equivalent. • Bachelor’s degree, preferred. • Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background. Special Requirements/Certification: • RDA, DA, or CDT certifications preferred. Pay Range: $25.00/hr + monthly bonus up to $500.00 a month