Essential Functions (Technical Advisor) – 80%: • Digital Treatment Planning • Plans entry level complexity cases (tooth borne, minimal x-ray scatter, no anatomy concerns, , primarily single-tooth and up-to 3 units in one quarter. • Verifies prescription product and information, e.g. implant, system, size, Surgical Kit etc. • Evaluates cases thoroughly; advises doctors on which product is most beneficial to their needs. • Utilizes CBCT/CT data, IOS data, digital treatment planning software (RealGUIDE). • Evaluates alignment of scans for planning feasibility before implant placement. • Delivers PDF report of surgical plan to doctor for review and advises on procedures with guidance from team members. • Customer Service • Resolves inquiries pertaining to guided surgery. • Provides digital treatment planning information. • Ensures customer retention and satisfaction. • Provides online consultation for treatment planning as needed. • Case/Pan management • Triages cases into the production flow in a prompt manner. • Creates folders in the shared drive. • Maintains notes in GCX (Glidewell Customer Experience). • Tracks all cases to ensure schedule is adhered to. • Administrative • Maintains security and integrity of digital Rx, MyAccount portal, share drive, and digital treatment planning (DTP) customer folders following the DTP standard operating procedures (SOP). • Liaison between the Customer Service department, customers, and internal departments and divisions • Generates and maintain reports as needed. Essential Duties (Production) – 20%: • Processes digital orders once electronic files are received; processes digital orders from IOS, My Account, or other programs from customers. • Reviews and converts modeless scans from intraoral scanners (IOS). • Repairs CAD files that cannot be imported due to improper scans or generate errors upon importing. • Scans impression and/or models as needed. • Cleans and post-print-processes of surgical guides as needed. • Performs other related duties and projects as business needs require at direction of management. Education and Experience: • Minimum two (2) years of customer service experience. • Minimum three (3) years of dental experience. • RDA, DA, or CDT preferred. • Implant experience, required. • Dental CAD/CAM experience, preferred • RealGUIDE, CoDiagnostics and/or 3 Shape Implant Studio (or equivalent) experience, preferred. Pay Range: $24.25-$24.93/hr