Member Services Kleptz YMCA Englewood, OH Part Time Non-Exempt $11.00-13.20/Hour *Needed to float between a variety of shifts, week days and weekend days. Flexibility necessary for 2-3 shifts per week.* Position Summary: Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk. At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. Essential Functions: • Provides excellent member service. • Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk. • Follows Member Service Desk processes and systems. • Conducts tours of the facility for prospective members and guests. • Displays excellent telephone skills. • Handles monetary transactions and appropriate reconciliation of these transactions. • Builds relationships with members. • Proactively solves problems. • Performs routine copying and filing. • Keeps up-to-date with member information as outlined in the member handbook. • Follows appropriate safety guidelines. • Communicates to direct supervisor any concerns or incidents that may need follow-up. • Communicates any suggestions to improve member services. Qualifications: • Must be 18 years of age. High school diploma or GED required. • A 2-year degree or applicable experience is preferred. • One year or more of related customer service experience required.