• Addressing user tickets for issues regarding hardware, software, and networking. • Assisting customers through installing applications and computer peripherals. • Providing technical support either by visiting on-site or through remote-access systems. • Providing IT networks and customer services to users inside and outside the company. • Guide users with step-by-step instructions to resolve the issues. • Customising the desktop applications as per the needs of users and clients. • Advising on software and hardware upgrades. • Maintaining a log of job tickets and maintenance tasks. • Send the unresolved issues to the next level of the support team. • Ensuring that the client systems are working fine. • Creating technical reports and manuals. • Keep up with current breakthroughs in computing technology and research its reviews.