Job Requirements Job Purpose: The role of Lead - Goa Garage Cafe will be completely responsible for establishing the Garage Cafe as a "must visit property in Goa” and create superior customer experience through the Cafe. The position will report to the Head - Brand Strategy & Operations and work closely with the Global Brand Commercial Organization. Position Overview: Location: Goa Position Title: Lead - Goa Garage Cafe Reports to: Head - Brand Strategy & Operations Function: Brand What you’ll do: • Drive the revenue and operations for the Garage Cafe and build it as a flagship brand beacon • Fully responsible for all aspects of all departments of the property, with focus on the cafe but expanding to sales and service of motorcycles. • Evolve the property into a destination cafe in Goa by building the right experiences and managing demand gen • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests • Conduct regular operations team meetings with all the Leads to discuss routine operational matters, sales targets, user feedbacks and action taken for service recovery, and also any staff issues. • Ensure SOP implementation in all departments and check the same during routine operational checks. • Inspecting all department with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture • Monitor the coordination between all departments for smooth & efficient operations • Assessing and reviewing customer satisfaction and service recovery process • Identifying staff learning needs and assisting with development • Conduct regular meetings with marketing for enquiry & follow up & conversion to grow up the business • Responsible for the overall management of the operation of the hotel • Any other duties assigned. Work Experience Experience: • 7+ years of experience in Hospitality & retail industry. • Possessing clear brand sensibility and creative abilities. • Passion for motorcycling and experience of working with Lifestyle/youth brands would be an advantage. Qualification: Bachelor Degree (Full Time) - Specialization in Hospitality / Retail