Job Requirements Role/Job Title: Territory Manager-Home Loan and Suvidha LAP Business: Retail Banking Function department: Home Loans Job Purpose Territory Manager – Home Loan and Suvidha LAP, Direct is responsible for sourcing Home Loan/Suvidha business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms. Key Responsibilities Primary Responsibilities • Generate Home Loan/Suvidha leads through internal channels including branches, relationship managers, call centres, and loan centres. • Engage with existing customers to understand financial needs and offer suitable Home Loan/Suvidha solutions. • Conduct customer meetings to assess eligibility, financial standing, and property documentation. • Ensure smooth processing of applications, documentation, and disbursement coordination. • Deliver timely support and personalized service to enhance customer satisfaction. • Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives. • Track and report sales performance, pipeline status, and market feedback to senior management. • Ensure adherence to internal processes, audit guidelines, and regulatory compliance. • Coordinate with credit, operations, legal, and technical teams for efficient loan processing. Secondary Responsibilities • Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation. • Identify and convert sales opportunities from existing customer relationships. • Promote digital enablement to fulfill customer needs holistically. • Demonstrate excellent communication, presentation, and interpersonal skills. • Ensure effective cross-functional coordination and relationship management. • Utilize banking systems and customer management platforms efficiently. Education • Graduate Degree: Any stream • Postgraduate Degree: Any stream (preferred) • Professional Certifications: Preferred but not mandatory Experience • 2–5 years of relevant experience in BFSI, preferably in retail lending and customer engagement. • Role Level: Manager / Senior Manager