Job Requirements About the Role The Dialer Manager – Cross Sell eBranch is responsible for overseeing the daily operations of the inbound/outbound call center dialer system. This role ensures real-time management of dialer functionalities, database uploads, and telecom line optimization to maximize customer connectivity and agent productivity. The position plays a critical role in enhancing campaign performance and operational efficiency within the Retail Asset business. Key Responsibilities Primary Responsibilities • Manage the end-to-end functionality of the outbound call center dialer in real time. • Upload and manage customer databases within the dialer application. • Monitor and optimize database tables based on campaign connectivity performance. • Analyze pacing ratios to control agent idle time and reduce call drop-offs. • Manage telecom infrastructure by recommending and switching between GSM, PRI, and SIP lines to enhance connectivity and efficiency. Secondary Responsibilities • Utilize advanced dialer features to improve customer connectivity rates. • Analyze call patterns to identify peak and non-peak hours, optimizing campaign scheduling for maximum reach. What We Are Looking For Education • Bachelor's degree in a relevant field is preferred. Experience • Proven experience in managing outbound dialer systems and telecom infrastructure. • Experience in a call center or customer service environment is highly desirable. Skills and Attributes • Strong team player with excellent collaboration skills. • Demonstrated technical proficiency in dialer and telecom systems. • Ability to analyze data and optimize operational performance. • Effective time management and real-time decision-making capabilities.