Job Requirements About the Role The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice for managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with direct impact on the financial institution's budget planning. Key Responsibilities Primary Responsibilities • Manage collections for specific products within the assigned area. • Ensure collection efficiency and control the cost of collections. • Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters. • Review account allocations and set collection targets by bucket for agencies and in-house teams. • Follow up regularly with defaulting customers through a dedicated team. • Ensure adherence to legal guidelines by collection agencies and executives. • Monitor productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily. • Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise. • Drive the agencies and FOS to attain the monthly/quarterly and annual targets laid down by the Bank • Scouting and empanelment of new agencies/CPs and nurturing them • Give ground support to the Debt managers working under him • Report any unethical practices to his superiors Secondary Responsibilities • Conduct detailed background and reference checks for appointed agencies and DCTs and evaluate them continuously. • Collaborate with the legal team to initiate legal action on specified cases. • Build relationships with key clients to ensure timely collections. • Determine suitable tactics and strategies for timely collections. • Build relationships with key clients to ensure timely collections. What We Are Looking For Education • Graduate – Any discipline. • Postgraduate – Any discipline. Experience • Minimum of 5-8 years of experience in collections. Skills and Attributes • Strong leadership and team management skills. • Excellent understanding of collection processes and legal guidelines. • Ability to analyze delinquency data and implement effective recovery strategies. • Good communication and relationship-building skills. • Proficiency in monitoring and improving productivity metrics. • The person should be of unquestionable integrity