Job Requirements Role/ Job Title: Relationship Manager-Affordable HL Function/ Department: Affordable Mortgage Loans. Job Purpose: '• To deliver exceptional client service with a strong focus on customer retention and long-term relationship management. • Drive product sales and spearhead the acquisition of new clients to support business growth and market expansion. Roles & Responsibilities: '• Generate sales opportunities for both self and team members by proactively identifying and pursuing potential leads. • Customer Acquisition: Focus on acquiring new clients, with a strong emphasis on building a high-yield home loan portfolio. • Portfolio Quality: Ensure the overall health and quality of the loan book through diligent monitoring and risk management. • Digital Adoption: Embrace and advocate the use of digital tools and platforms to drive efficiency and enhance customer engagement. • Team Development: Lead by example—groom, mentor, and support team members to achieve their professional goals and business objectives. Secondary Responsibilities: '• Customer Service & Compliance: Uphold the highest standards of customer experience and ensure strict adherence to regulatory and compliance norms. • Cross-Functional Collaboration: Build strong relationships with colleagues across different business verticals to identify and capitalize on cross-selling opportunities. Qualifications: Graduate Years of Experience: 5-10 Years