Job Requirements Job Requirements Job Description Job Title – Branch Operations Manager- MBL Place of work – Mumbai Business Unit – Retail Banking Function – Micro Business Loans Job Purpose: Branch Operations Manager is responsible for day to day operations of the branch including Disbursement and customer relationship [ Roles & Responsibilities: • Responsible for managing Micro business loan Disbursement. • To maintain TAT & Quality of the files at the time disbursement • Checking and disbursement of MBL cases on system based on the Company policy and parameters • To co-ordinate with all Stake Holders like Sales, Credit, FCU on a regular basis for process and policy changes and daily work Managerial & Leadership Responsibilities: • Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity • Attract & retain best-in class talent to meet Bank's rapid growth targets Educational Qualifications: Graduate – Any Experience: 3 to 5 Years of experience in Operations/ Customer Service.