Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Summary The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio. They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M. This position requires on-site presence at our facility located at 300 Industry Drive, Pittsburgh, PA. Please note that relocation assistance is not available for this role at this time. Key Responsibilities: • Communicate professionally, both written and verbal • Effectively handle a high volume of email communication and phone contact • Have a solid understanding of customer billing platforms that allow problem identification and solution • Proficiency in key Excel functions that will drive collection efficiencies for large customers • Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans • Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans • Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations • Ability to react to and effectively handle changes in priorities based on business need • Formulate a course of action to consistently accomplish or outperform established goals • Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default • Ability to work with minimal direction; following guidelines and company policy • Support development and implementation of on-boarding content for new team members • Use Practical Process Improvement techniques to identify and solution problem root cause • Mentor and support other team members Non-Negotiable Hiring Criteria: • High School Diploma and/or GED required • 5+ years of experience in collections and/or business or an equivalent combination of education and experience. • Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts • Demonstrate proficiency with MS Office (Word, Excel, and Outlook) • Excellent written and verbal skills that allow effective communication via both phone and email • Operates with a high degree of integrity, works well in a team environment. Minimum Requirements/Qualifications: • Bachelor’s degree in a business field preferred. • Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail • Goal oriented • Possesses a high degree of integrity • Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts • Ability to work effectively with other team members in an open environment • Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos • Travel may be required at times, up to 20%.