An exciting opportunity awaits you at SDS Rx, Powered by DHL! We are a leading nationwide courier company, specializing in the transport of nuclear medicine. Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time. The core responsibilities of this role include: monitoring and dispatching in a time-efficient and cost-effective manner and transmitting any concerns or issues to the Customer Service Manager. Position: Lead Dispatcher Shift:Tuesday-Saturday 12p-8p The ideal candidate will also possess the following skills and/or experience: • 2+ years of Customer Service Experience. • Excellent knowledge of management methods and techniques. • Ensure that dispatching is completed with emphasis on cost effectiveness and time efficient manner. • Maintain current knowledge of routes and locations to assure timely service and accurate information. • Address problems and requests by transmitting information or providing solutions. • Interact and communicate with staff in a professional manner. • Utilize critical thinking skills. • Utilize tracking/dispatching software — E-Courier. • Maintain regular attendance and dependability. • Have excellent communication skills both written and verbal, and interpersonal skills. • Have excellent computer skills, including but not limited to data entry, documentation skills, organization. • Have excellent analytical and problem-solving skills. • Ability to manage multiple projects concurrently, multi-tasking. Our excellent benefits packages includes: • Affordable medical, dental, and vision coverage available beginning on your 30th day • PTO program for all associates, including paid holidays and vacation • 401(k) with generous company match • Tuition reimbursement program • Excellent training and career advancement opportunities SDS RX Lead Dispatcher (US)