DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: exceptional email communication skills along with data organization. Ability to lead a team and resolve customer issues. Position:Group Coordinatior Lead - Customer Service Representative Shift: 1st shift Days: Mon- Fri Hours: 8AM-4PM Pay: $22.50 per hour Be part of the world’s largest logistics company!DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes: - Affordable medical, dental, and vision coverage available beginning on your 30th day - PTO program for all associates, including paid holidays and vacation - 401(k) with generous company match - Tuition reimbursement program - Excellent training and career advancement opportunities Grow your skills. Shape your world. Role Purpose: Responds to inquiries, processes orders, handles complaints, and processes returns in a prompt, courteous, and effective manner Phone duties, freight claim reporting, and other clerical duties directed by Supv Key Accountabilities: • Track and trace shipments and provide data to internal and external parties as appropriate. • Maintain customer records, including claims and returns, by updating account information. • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution. • Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary. • Coordinate customer profile information with carriers to ensure incident free delivery. • Effectively interface with service providers in identifying, and resolving issues and concerns. • Prepare product or service reports by collecting and analyzing customer information, follow up with other departments to ensure service standards are met. • Responsible for the effective training of new customer service associates. • Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner. • Report customer feedback to management, including any signs of dissatisfaction. • Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges. • Responsible for the reporting of KPI’s as agreed upon to evaluate the effectiveness of both the operation and department. • Oversee all paperwork associated with orders and maintain the corresponding files. • Maintain a current procedure book for the customer service jobs and functions. • Effectively correspond with customers as required. • Prepare reports as required for task analysis as required. Required Education and Experience: • 1-2 years related experience • High School Diploma or Equivalent, preferred Our Organization is an equal opportunity employer. #LI-Onsite #LI-DNI