Pickup & Delivery Operations • Perform timely pickup and delivery of customer shipments within the assigned route or territory. • Ensure all shipments are delivered within committed service timelines. • Verify shipment details before pickup and delivery. • Handle shipments carefully to prevent damage or loss. • Maintain delivery productivity and route efficiency. Customer Service Excellence • Serve as the face of Blue Dart during every customer interaction. • Maintain courteous, professional and customer-centric behaviour at all times. • Resolve basic customer queries during pickups and deliveries. • Escalate customer concerns or operational exceptions promptly. • Maintain high standards of grooming, behaviour and professionalism. COD & Documentation Management • Collect Cash on Delivery (COD) payments wherever applicable. • Ensure accurate cash handling and timely remittance as per company procedures. • Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation. • Ensure documentation accuracy and compliance with operational procedures. • Report discrepancies immediately. Operational Compliance • Scan shipments accurately using handheld devices or approved digital platforms. • Ensure shipment status updates are completed in real time. • Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities. • Adhere to company policies relating to shipment handling, documentation and customer interaction. • Support operational requirements during peak business periods. Safety & Security • Follow all road safety guidelines while operating company or personal vehicles. • Ensure safe handling and security of customer shipments throughout transit. • Wear the prescribed company uniform and personal protective equipment wherever applicable. • Report accidents, incidents or unsafe conditions immediately. • Protect company assets and customer property. Vehicle & Asset Responsibility • Maintain the assigned vehicle or personal two-wheeler in roadworthy condition. • Ensure all statutory vehicle documents remain valid. • Maintain cleanliness and basic upkeep of the vehicle. • Report maintenance requirements promptly. Workplace Discipline & Brand Representation • Maintain high standards of personal grooming, hygiene and professional appearance. • Wear the prescribed Blue Dart uniform and identity card while on duty. • Demonstrate discipline, punctuality and professionalism at all times. • Follow workplace rules, operational discipline and company policies. • Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence. Team Collaboration • Work closely with Shift In-charges and branch operations teams. • Support colleagues during operational contingencies. • Participate in operational briefings and safety meetings. • Contribute towards achieving branch productivity and service goal