An exciting opportunity awaits you at SDS Rx, Powered by DHL! We are a leading nationwide courier company, specializing in the transport of nuclear medicine. Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time. The core responsibilities of this role include: monitoring and dispatching in a time-efficient and cost-effective manner and transmitting any concerns or issues to the Customer Service Manager. Position: Dispatcher Shift: Friday-Monday 10:00 PM- 8:00 AM Pay: $20/hr. The ideal candidate will also possess the following skills and/or experience: • 2+ years of customer service, dispatch, transportation, or logistics experience in a fast-paced environment. • Demonstrated ability to deliver exceptional customer service through professional, timely, and solution-oriented communication. • Experience managing customer inquiries, service exceptions, and escalations while maintaining a positive customer experience. • Strong relationship building skills with the ability to communicate effectively with customers, drivers, carriers, and internal stakeholders. • Ability to provide accurate service updates and set clear expectations regarding deliveries, delays, and issue resolution. • Strong problem-solving, critical thinking, and decision making skills with the ability to independently resolve operational challenges. • Experience utilizing dispatch, tracking, and transportation management systems, including E-Courier or similar platforms. • Working knowledge of routes, service areas, and dispatch operations to support timely and cost-effective service. • Proficient computer skills, including Microsoft Office, data entry, documentation, and system navigation. • Strong analytical and organizational skills with the ability to maintain accurate records and documentation. • Ability to manage multiple priorities simultaneously while maintaining accuracy and attention to detail. • Proven ability to collaborate across teams to resolve service issues and meet customer commitments. • Demonstrated reliability, adaptability, and commitment to regular attendance and operational excellence. Our excellent benefits packages includes: • Affordable medical, dental, and vision coverage available beginning on your 30th day • PTO program for all associates, including paid holidays and vacation • 401(k) with generous company match • Tuition reimbursement program • Excellent training and career advancement opportunities SDS RX Dispatcher (US)