Job Purpose “This position is open with Bajaj Finance ltd.” Duties and Responsibilities • Track and improve key performance indicators such as query resolution time, repeat queries etc • Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks • Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams • To liaise with IT team, Ops and other team to ensure early resolution of sales query • Support regular and adhoc data analysis on business metrices • Plan and execute time bounded projects on Geo – expansion • Liase with internal teams such Admin, IT, HR for launch of new branches • Track and monitor productivity of branches under Geo-expansion • Work on delivering critical business projects as assigned from time to time. • Provide relevant data points for Management reporting Required Qualifications and Experience • Graduate/ Post Graduate • With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage. • Excellent communication skills. • Exceptionally high motivational levels and needs to be a self-starter