Job Purpose “This position is open with Bajaj Finance ltd.” Duties and Responsibilities Duties and Responsibilities: 1- Collections ? Drive desired efficiency on Collection / persistency to support vertical’s P&L ? Engage with both TB & Field teams to drive collections calling & visits ( On Roll & Off Roll ) ? Create easy dashboards to sensitize teams on collections waterfall, through constant dashboards everyday ? Ensure team guidance for driving DRR and Shortfall coverages ? Customer services – Ensure real time customer query/escalation closure with effective coordination with all stakeholder (Ops/IT/Analytics/ Partner Etc) ? Daily Con-call with teams across the country (Both TB & Field) ? Guide team in data analysis of high/ avg / low performers, engage with managers & Individual Contributors to drive on expectations and drop coverages ? Analyse trend of bounce and suggest & Drive betterment on Bounce/Cancellations trend ? Generate ideas and provide suggestions for improving Collections effectiveness and efficiency ? Capability build, APP, System ETC – for effective collections activities ? Team Manager - manage a team of off roll & on roll staff ? Subject matter expert in insurance product & Collections process ? Work in synergies with business planning on change management (product process changes etc.), top line/bottom line, cancellation & collection control ? Cancellations Control – Ensure onus on cancellations minimization ? Ensure optimum efficiency on Penal income Required Qualifications and Experience Required Qualifications and Experience: ? Education qualification: MBA Marketing & Sales ? Should have 5-6 years+ of prior experience in relevant roles, preferably in financial services ? Must possess good Insurance Product, analytical skills, communication and interpersonal skills ? Should be able to understand and identify patterns for projections on CE% ? Should be able to apply business sense on tele Sales & Insurance Field verticals ? Be familiar with Insurance products (Group / Retail Products)