Main Task • Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service. • Source new customers through BTL marketing and customer calling Areas of Responsibility Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction. • Promptly travel to and from the customers home while safely handling the gold in transit • Carry out GLFH transaction while strictly adhering to process and policies. • Maintain high level of customer satisfaction. • Gold appraisal Generating leads for GLFH • By conducting BTL marketing • Call inactive and other prospective customers. • Responsible for conversion of leads generated KRA • Adherence of timeliness (fulfilling the appointment within a specified time) • Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious) • Quality of service • Number of leads generated through customer visit/calls and conversion %