• Managing Agency and supporting them in day to day BAU activity • Setting Targets for the DCA in lines with business requirement and supporting them on the same for achievement. • Field visit on Delinquent accounts both with agency and individual • Monitor and support the activities of the agencies by ensuring effectiveness on daily basis. • Ensuring compliance in strict adherence by the agency both in the agency premises and in field. • Timely training of Agency staff with respect to company standards and the decorum they need to adhere with the customers during their visits.