• Partner with business leaders to align training initiatives with business priorities. • Coordinate training schedules and delivery across multiple regions. • Manage external training vendors and consultants. • Align training programs with key business KPIs and performance metrics. • Support talent development, succession planning, and career progression. • Strengthen sales capability and customer service excellence. • Evaluate training effectiveness through feedback, assessments, and ROI analysis. • Track training metrics such as participation, completion, and impact. • Maintain training MIS, dashboards, and compliance reports. • Develop and implement a comprehensive Learning & Development (L&D) strategy aligned with organizational goals. • Conduct Training Needs Analysis (TNA) across departments and locations. • Identify capability gaps and design structured learning interventions. • Design, develop, and deliver training programs including: • Induction / Onboarding • Sales & Product Training • Behavioral and Soft Skills • Leadership Development • Develop training materials, e-learning modules, and facilitator guides. • Conduct classroom, virtual, and on-the-job training sessions.