Job Description A Job Specification 1 Company Name : Muthoot Fincorp Limited 2 Position / Designation : Customer Service – Operations Executive/Sr executive 3 Grade : 4 Department : Secured & Unsecured Lending Business 5 Sub Department (if any) : 6 Employment Type : Full-time 7 Reporting to – Designation & Grade : Head Customer service / Assistant Manager 8 No. of Reportees, Designation & Grade : NA 9 Main Tasks : • Take complete ownership and accountability of all operations related metrics like TATs, Customer Satisfaction scores etc. • Suggest ways to improve customer experience based on feedback from merchants. • Risk management and policy implementation for various day to day processes • Capability to quickly build/edit processes to manage new initiatives with existing bandwidth for growth experiments. • Service requests and complaints from all modes • Co-ordinating with pan India branches for various process. • Good and relevant knowledge on mortgage business 10 Special Requirements (If any) : • Problem-solving • Analytical thinking • Research acumen • Judgment and Decision Making • Exceptional communication skills. • Proven ability toward constructive networking • Team player and multi-tasker with exceptional organizational skills • Sales and Marketing know-how • Must have experience in Secured lending / unsecured lending business 11 Compensation Band : As per policy 12 Stake Holders : Should be able to manage multiple stakeholders and collaborate with business heads in SULB 13 Job Location / State : Chennai Entitlements : As per policy Educational Qualification / Technical Certification : Any UG/PG or MBA