ROLE SPECIFICATION Role Title SENIOR SPECIALIST - INSURANCE Employee Interviewed Reports To INSURANCE LEAD Company MUTHOOT FINCORP LTD. Function/Department INSURANCE Written By Approved By (People & Culture) Approved By (Functional Head) Date (Written On) ROLE SUMMARY ORGANIZATIONAL CHART ) KEY RESPONSIBILITIES Reconciliation and Disbursement Management • Responsible for daily/weekly Reconciliation of disbursement, Premium, Refunds and settlements report with partner institution to ensure accuracy and completeness. • Maintain and verify, disbursements MIS, ensuring timely identification and resolution of discrepancies. • Liaise with internal finance and operation teams to close reconciliation gapr and prepare periodic reconciliation statement. • Generate, analyse and circulate partner wise disbursement and reconciliation reports for management review. Operations & Policy Administration • Coordinate with branch teams, sales managers, and credit officers to support insurance distribution. • Conduct product training sessions for frontline sales teams to enhance insurance knowledge and selling skills. Collaborate with cross functional teams • Manage policy issuance, endorsements for insurance products with Insurance Partners. • Ensure smooth claim intimation and settlement for customers, acting as a liaison between branch and Insurer. • Monitor operational SLAs and TATs with insurance partners to ensure service quality. Compliance & Regulatory • Ensure full compliance with IRDAI guidelines, RBI regulations. • Support audits and inspections by regulatory authorities. • Maintain records of policies, commissions, and customer communications in line with compliance requirements. Reporting & Analytics • Prepare regular MIS and dashboards on insurance business performance (sales, commissions, profitability). • KEY ROLE DIMENSIONS Geographical Coverage: PAN No. of direct reports: Nil KEY SKILLS & BEHAVIOURAL ATTRIBUTES • · Process Accuracy: High accuracy in policy administration and claims processing. • · Quality Assurance: Consistent quality in backend operations. • · Process Improvement: Implementation of process improvements. • Compliance: Adherence to regulatory requirements and company policies. • · Strong analytical and problem-solving skills. • · Attention to detail and organizational skills. • Excellent communication and interpersonal skills EDUCATION / EXPERIENCE • · 7-10 years in insurance operations, backend processing, or related field. • · Bachelor's degree in any discipline; insurance-related certifications beneficial.