Description Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service and contributing to a clean, well-maintained restaurant while delivering food and beverage services. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community. Requirements Job Duties: • Ensure the safety and security of our guests by maintaining guest privacy at all times. • Participate in pre-shift, and post-shift, meetings. • Welcome and greet guests with a warm friendly smile. • Accurately process guest orders to ensure food items are prepared properly and in a timely manner. Prepare guest checks that itemize and total meal costs and sales tax. • Maintain superior standards of quality, service, and cleanliness in the restaurant. • Utilize persuasive selling techniques to sell, and upsell, food and beverage service. • Clear and reset tables at the end of each course or upon completion of the meal. • Listen to guest requests and concerns, and resolve in a professional and courteous manner. • Promote other services of the hotel, including guest rooms, and meetings and events. • Demonstrates a positive attitude, and maintains a professional appearance. • Perform other duties as assigned. Qualifications: • High school diploma or equivalent. • Previous banquet service experience preferred. • Ability to communicate with guests, and team members, in a professional manner. • Ability to learn safety, emergency, and accident prevention policies and procedures. • Ability to lift food service trays with china, glass, and silver up to 25 lbs. • Ability to work a flexible schedule, including weekends and holidays. • Ability to stand for extended periods of time.