About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role Technical Architecture and Design: Develop and maintain architectural blueprints and technical specifications for cloud system• Solution Design and Implementation: Lead the creation and deployment of cloud solutions tailored to organizational needs• Product Life-Cycle Management: Oversee the entire product lifecycle, from conceptual design through to end-of-life considerations• Pre-Sales Support: Collaborate with sales teams to provide technical expertise during the sales process• Roadmap & Release Management: Establish and manage the release schedule and product roadmap• Level 3 Support: Provide escalated support and troubleshooting for complex technical issues• Documentation and Knowledge Management: Create and maintain comprehensive documentation of cloud systems.• Knowledge Transfer: Facilitate knowledge sharing sessions and workshops to enhance team capabilities.• Communication and Collaboration: Foster strong working relationships between stakeholders, product teams, and clients.Change ManagementAttends CABs if there is a complex non-standard change impacting an application, a set of applications, a shared platform, or an infrastructure service is involved in Post Implementation Reviews.Carries responsibility to ensure that Complex/Non-Standard Changes are completed within Specified Expected TimelinesRoll out Major/Minor Releases for the applicationOrganize Roll Out Plan for Installation on Weekends/as per the Change Approval. Application ManagementNeed to have complete and in-depth knowledge of application architecture and associated PlatformsSetup potential industrialization under application perimeterImprovise functionality, efficiency and availability of applications in scopeEnsure reliability of Production Plans and knowledge of impacting interfacesMaintain timely communication with customer support teams.Ability to handle escalations and outages for applications and keep accountability to achieve resolution at the earliest About you Customer Technical DocumentsUpdate ICOG’s and SOP portal with the latest documents.Properly updating Knowledge Base Articles and Procedure Documents.Ensure accuracy and availability of Application ID Cards in the repository.Maintain inventory and asset compilation where applicable. You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas. What we offer • Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards. Only your skills matter Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.