ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India. Roles & Responsibilities • Responsibility for implementing and operating the supported solutions within the DevOps team • Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements • Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle • Responsibility for the security of the products and solutions to be supported • Close collaboration across teams and products with other ServiceNow product teams • Active contribution as a central part of the DevOps product team, including the integration of connected products and systems • Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality • Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform • Implementation of enterprise-grade ServiceNow ITOM solutions (Visibility, Health, Event Management) • Configuration (event ingestion, correlation, alerting, workflows) • Integration with monitoring tools, cloud platforms, and external data sources • Improve CMDB data quality, discovery patterns, and service mapping accuracy • Aligning ITOM with HAM and SAM for asset transparency Education & Work Experience • Completed a degree in computer science. • 5+ years of professional experience and proven success as a ServiceNow Application Specialist / Developer. • Strong practical and theoretical knowledge of ITOM (Visibility, Health, Event Management), HAM, and SAM • Proven experience in Event Management implementation projects • Solid experience with CMDB, Discovery, and Service Mapping concepts • Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles. • In-depth knowledge of troubleshooting, performance optimization, and root cause analysis. • Solid experience in designing and implementing integrations (REST/SOAP/PowerShell). • Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies. • Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation. • Basic knowledge of AI technologies and their practical application. • Basic understanding of AI ServiceNow platform capabilities (NowAssist). • Experience as a full-stack developer is helpful but not required. • ITIL Foundation level and project management certification are advantageous. Nice to Have • ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM) • AIOps and observability tools experience • Knowledge of data-driven architecture Your ZEISS Recruiting Team: Saptarshi Chowdhury