Description You'll be the primary point of contact for our service customers, guiding them through the repair and maintenance process from check-in to vehicle delivery. This is not an order-taking position. We are looking for someone who can build trust, identify customer needs, professionally present recommended maintenance and repairs, overcome objections, and confidently ask for the business. Responsibilities include: · Greet customers and create an excellent first impression · Listen to customer concerns and accurately document vehicle needs · Communicate with technicians throughout the repair process · Review inspections and recommended services with customers · Clearly explain the value and benefits of maintenance and repairs · Present estimates confidently and professionally · Follow up on declined services and open opportunities · Maintain strong communication by phone, text, and in person · Keep customers updated throughout their visit · Build long-term customer relationships and repeat business Meet individual and departmental sales and customer-satisfaction goals Requirements · Strong communication and customer-service skills · Sales-driven and comfortable asking for the business · Competitive, motivated, and performance-driven · Organized and able to manage multiple customers at once · Positive, professional, and dependable · Coachable and willing to follow a proven sales process · Able to handle objections professionally · Comfortable discussing pricing and repair recommendations · Automotive service experience preferred, but not required · Previous sales, retail, hospitality, wireless, insurance, or customer-facing experience is a plus · Valid driver's license required