Job Purpose: The Master Data Management - Associate will be responsible for all MDM-related activities, such as the creation, maintenance, and updating of Vendor, Customer, and Material master data. He/She will ensure that performance meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, while operating within a strong internal control framework. Accountabilities: • Transactional Activities: • Manage activities related to Vendor, Customer, and Material master data in the system. • Possess complete knowledge of updating Vendor, Customer, and Material master records in the ERP system. • Define and implement Master Data Management (MDM) solutions. • Perform data profiling and data quality assessments of source systems to draft data quality rules. • Authorize the creation and maintenance of master data. • Create and maintain Master Data in SAP according to approved requests. • Efficiently locate information in the customer master and troubleshoot customer master-related transaction errors. • Restrict and detect unauthorized access to data. • Ensure defined periodic reporting. • Ensure compliance with the QA framework. • Participate in continuous improvement projects within Shared Services. • Service Excellence: • Ensure the overall delivery of services to OpCos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, within a strong internal control framework. • Partner with the Service Management team to: • Provide input for service reporting. • Facilitate service transitions when required. • Analyze issues highlighted by the Business Account Manager and resolve them in a timely manner. • Ensure internal customer and supplier issues are handled in accordance with the escalation process, pushing back when proper protocol is not followed. Skills & Desired Experience: • 1 to 2 years of experience managing Vendor/Customer/Material master data maintenance activities in a client-service-oriented function. • Master Data Management certification is preferred. • Good understanding of business systems. • Ability to analyze and utilize information from a wide variety of sources. • Logical, process-based approach to problem resolution. • Credibility, trust, and professionalism. Educational Qualification: • Bachelor’s Degree / Postgraduate in any field. • Knowledge of SAP is preferred.