Job Description: General Purpose of the Job: • Perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. Job Specifications: Education: • High School or equivalent training. Experience: • 0-18 months. Complexity of Duties: • Diversified duties involving a general knowledge of product lines and service parts. Requires use of a wide range of procedures and the exercise of judgment to determine what action should be taken within the limits of standard practice. Supervision Received: • Will often obtain assistance and training from more qualified personnel in order to satisfactorily perform some of the more complex assignments. Contact with Others: • Frequent contact with Branch employees. Constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. Confidential Data: • Occasionally work with confidential data where the effect of any disclosure may have an impact on the business. General Duties: • Answer all incoming telephone service requests and record all pertinent information on Call Sheet (F-1675) or on computer. • Dispatch calls, using the Call Sheet or computer to supply information needed by Service Tech, and for determining priorities to be assigned to service calls. • Clear calls when complete service tickets are received from Service Techs. • Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines. • Check service tickets received from Service Techs for proper extensions and correctness, including checking for inspections due. • Be responsible for filing (F-595) Service Tickets numerically. • Type and/or maintain Inspection List, Automatic Scale/Wrapper and General Line. • Update and maintain files (computer or manual) from the monthly active installation list change notices. • Maintain (F-1610) File of Equipment. This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services. • If in a manual office, prepare Productivity Reports. This could include maintaining a "No Charge" file for management's reference when analyzing Productivity Reports. • Assign service tickets to Service Techs. • Transfer incomplete service calls, including all pertinent information, to the (F-1675) Call Sheet or assign proper status in the computer for the following day. • Perform other clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc. • Perform various job duties in the parts are, as needed. • Train or cross train other employees as requested. • Interface with a Branch computer if available. • Follow up on completed service calls to verify customer satisfaction and promote service contracts.