The job profile for this position is Infrastructure Engineering Senior Advisor, which is a Band 4 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Cigna-Evernorth Services Inc. seeks an Infrastructure Engineering Senior Advisor for the St. Louis, MO location to provide operations, engineering, design, and troubleshooting support for teams on-premises and for Software-as-a-Service (SaaS)-based logging products. Responsibilities: • Work with customers to gather requirements, onboard data, and assist with searches, dashboards, reports, and knowledge objects. • Devise solutions for technical and business problems as well as adapt new technologies to improve Splunk, Cribl, and cloud operations. • Support the systems engineering lifecycle activities for large, hybrid Splunk and Cribl deployments, including requirements gathering, design, testing, implementation, operations, and documentation. • Lead troubleshooting efforts and identify root causes of problems across the enterprise logging environment. • Work on and lead projects that drive continuous improvement, enhancements of products, services, offerings, and governance. • Coach and mentor customers and staff that require technical assistance and guidance. • Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives. • Hybrid work schedule. Qualifications: • Master’s degree in Computer Science, Technology Management or related field and 3 years of experience. Will also accept a Bachelor’s degree and 5 years of experience. • Must have experience with: supporting, operating, and managing large-scale Splunk environments; • Splunk Cloud and enterprise deployment, configuration, and administration; • Splunk architecture including Indexing, Search Head Clustering, and data onboarding; • SPL (Search Processing Language); Query Optimization; • Data onboarding using Universal Forwarders; HTTP Event Collector (HEC); • Leading troubleshooting efforts; implementing performance improvements; • Supporting enterprise-level monitoring solutions; load-balancing data ingestion using TCP/UDP protocols; • Leveraging native Splunk load-balancing capabilities for optimized performance and scalability; configuring, deploying, and maintaining Cribl Stream and Cribl Edge; • Cribl log management and data routing; Syslog; Splunk UF/HEC; • Enterprise-scale telemetry management and data normalization; • Designing and implementing Cribl Packs for efficient data parsing and advanced data transformation; • Infrastructure as Code (IaC) automation and configuration tools including AWS CloudFormation, Terraform, Ansible, and Packer; AWS security best practices, including IAM policies, encryption methods, and compliance standards; • Network protocols including TCP/IP, DNS, VLANs, and VPNs; routers, switches, firewalls, load balancers, and wireless access points; firewalls, IDS/IPS, NAC, and network segmentation; • TCP/UDP Port configuration and performance tuning; Linux operating systems including RHEL, CentOS, and Ubuntu; • Command-line and shell scripting with Bash, Python, and Perl; configuration management tools including Ansible, Puppet, and Chef; • CI/CD pipelines and tools including GitLAB CI; and • AWS including EC2, Lambda, ECS, EKS, S3, and Control Tower. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.