It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ As an Air Logistics Semicon Operations Care Expert, you will serve as the recognized subject matter expert for semiconductor and other highly specialized logistics operations. You will oversee the execution of complex, high-value, and time-critical air freight shipments while acting as the primary escalation point for operational challenges, customer-critical situations, and service recovery efforts. Working closely with customers, carriers, operations teams, and global stakeholders, you will leverage your expertise to develop tailored transportation solutions, mitigate supply chain risks, influence operational best practices, and support strategic customer initiatives. This role requires deep knowledge of semiconductor logistics, including the transportation of semiconductor manufacturing equipment, cleanroom-sensitive cargo, and ASML-related shipments supporting wafer fabrication and advanced manufacturing operations. How you create impact • Serve as the subject matter expert for semiconductor and other specialized, high-value, time-critical air freight shipments from origin through final delivery. • Manage complex transportation solutions involving semiconductor capital equipment, ASML tool movements, expedited services, specialized trucking, temperature-controlled cargo, and other sensitive shipment requirements. • Coordinate shipments supporting semiconductor fabrication facilities, OEMs, suppliers, and technology customers with strict service, security, and handling requirements. • Act as the primary escalation point for critical operational issues, shipment exceptions, service failures, capacity constraints, and customer-sensitive situations. • Assess risks, develop contingency plans, and lead cross-functional resolution efforts to ensure service continuity and customer satisfaction. • Partner with strategic customers to recommend transportation strategies, supply chain solutions, and operational improvements that mitigate risk and enhance performance. • Provide operational expertise during customer implementations, transitions, fab expansions, equipment installations, and specialized logistics programs. • Lead knowledge-sharing initiatives, mentor operations teams, and promote best practices across the Air Logistics organization. • Support continuous improvement efforts by enhancing operational processes, service quality, and customer experience. • Maintain expert knowledge of semiconductor supply chains, ASML equipment logistics, carrier networks, market conditions, and industry trends to support operational excellence. • Collaborate with Sales, Customer Care, Pricing, Operations, and Key Account teams to support strategic customer initiatives and business growth. What we would like you to bring • 5+ years of progressive experience within Air Logistics, Freight Forwarding, or International Transportation. • Demonstrated expertise managing complex, high-value, time-critical, customer-sensitive, oversized, or project-related shipments. • Strong experience managing international import and export air freight operations. • Advanced understanding of airline operations, routing optimization, capacity management, customs processes, warehousing, trucking, and global freight forwarding requirements. • Experience coordinating specialized transportation solutions, including first-mile and final-mile logistics activities. • Experience supporting semiconductor customers and managing semiconductor-related freight shipments, including capital equipment, manufacturing components, spare parts, or time-critical production materials. • Working knowledge of ASML equipment logistics, semiconductor manufacturing processes, fab operations, and cleanroom-sensitive transportation requirements. • Proven ability to assess operational risk and develop practical solutions under time-sensitive conditions. • Strong customer engagement skills with the ability to communicate confidently and professionally with senior customer stakeholders. • Ability to effectively collaborate across Operations, Customer Care, Sales, Pricing, Carriers, Vendors, and international stakeholders. • Exceptional problem-solving, prioritization, and decision-making abilities. Preferred Qualifications • Experience serving as the lead operational contact for strategic or key account customers. • Demonstrated success designing customized transportation solutions for specialized industries. • Experience mentoring team members and providing operational leadership in a matrix-managed environment. • Deep understanding of semiconductor supply chains, ASML operations, wafer fabrication environments, and critical manufacturing logistics. • Experience supporting customers within semiconductor, electronics, technology, advanced manufacturing, aerospace, or other highly regulated industries. • Knowledge of specialized cargo management including temperature-controlled shipments, security-sensitive cargo, shock monitoring, and visibility technologies. • Experience managing the transportation of semiconductor capital equipment, cleanroom components, wafer handling systems, lithography equipment, or other highly sensitive manufacturing assets. What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage for this role is between $78 – $84k annually. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1 Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.