Why This Role • Own the Full Post-Win Journey – From contract through go-live and beyond, you shepherd every win into a strong, lasting customer relationship. • Shape a New Function – This is a new role, giving you the chance to define how Concourse approaches post-win operations and customer growth. • Be the Bridge – Sit at the intersection of customer success, business development, and operations, working across the company to unlock new opportunities with existing partners. • Ground Floor Opportunity – Join an early-stage startup led by a repeat founder with a successful exit. What You'll Do • Own the post-win process from contract execution through deployment and ongoing account management • Manage contracting logistics with government partners, coordinating with legal, finance, and procurement stakeholders to close deals cleanly and quickly • Serve as the primary relationship owner for government partners after a deal is won, ensuring a smooth handoff from sales and a strong start • Run regular business reviews with partners to surface adoption insights, demonstrate value, and align on roadmap priorities • Identify and develop expansion opportunities within existing accounts, from new use cases to additional agencies and jurisdictions • Work closely with product and engineering to translate partner feedback into improvements • Track partner health metrics and proactively address risks before they become problems • Use AI tools to scale your work, automating reporting, synthesizing partner data, and building repeatable playbooks What We're Looking For • 1-2 years of experience in fast-paced consulting or a client-facing role at a tech company • Comfort navigating contracts and procurement processes, ideally with government or enterprise customers • Track record of managing complex stakeholder relationships and driving tangible outcomes • Structured thinker who can turn ambiguous situations into a clear plan and next steps • High agency: you find the work that needs doing and do it without being asked • Enthusiasm for AI: you're excited to use tools like Claude to 10x your output • Strong communicator who can engage equally well with a government program director and an engineering team • Based in or willing to relocate to NYC for in-office work About Concourse Concourse is the fastest-growing govtech, providing software to more than 100 state and local governments across the U.S. Government calls what we do "IT modernization." We call it a trillion-dollar opportunity to overhaul how government works. Public services are broken not because of bureaucracy but instead because they run on antiquated, user-unfriendly software from legacy vendors. Some examples: Concourse is powering the legislative management system for one of America's largest cities, a state's entire online bail payment system, and a case-management platform for mental-health response teams. We are an AI-native company. Our org structure and staffing model are radically different from those of legacy tech companies: we have a flat team of superstar generalists who both own client relationships and manage fleets of long-horizon AI agents. Our team works together in our Flatiron office five days a week.