About the role: TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts. What’s in it for you: * $17.00/hour - $26.00/hour base salary and benefits package * Advancement opportunities with customized career paths * Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships * Reimbursement for continuous education and technical training * We win wherever we go - Voted a 2019-2026 Computerworld Best Places to Work in IT What you’ll be doing: * Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues * Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems * Setting up new workstations and relocating existing ones (light bending/lifting required) * Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts * When on-call, responding to after-hours calls from employees regarding technical issues * Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves What you need: * PC and Network knowledge/experience required * IT-related college degree or comparable professional experience required * Exceptional customer service skills and a passion for helping others * Ability to multitask in a fast-paced environment with changing priorities * Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus * A+ and/or Microsoft Certification highly preferred * Availability to work Monday - Friday 12 PM - 9 PM Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.