About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation, Full-truckload, Less-Than-Truckload, Drayage, etc., to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company. What’s in it for you: * Compensation starting at $16.50/hr. * Employee referral bonus opportunities * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Certified Great Place to Work with 900+ lifetime workplace award wins What you’ll be doing: * Become the subject matter expert on all administrative tasks related to your aligned accounts * Document and manage all tasks in our internal systems * Schedule appointments and help coordinate shipments from pickup to delivery * Help resolve shipping issues with a high level of professionalism * Provide excellent customer service to internal and external stakeholders * Support with billing and payment processing as needed What you need: * 1+ year customer service experience preferred * Hall of fame work ethic with a history of excellent attendance * Strong verbal communication skills - face to face and over the phone * Proficient in Microsoft Office, including Word, Excel, and Outlook * Ability to take ownership of responsibilities and see tasks through completion Where you'll be: 6010 Exchange Pkwy Suite 200, San Antonio, TX 78238 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.